Right of withdrawal
Below are the legally required instructions on the requirements and consequences in exercising the right of withdrawal.
Purchase orders for MACROSOFT STORE S.R.L. and Right of withdrawal
1. Information about the seller
In case an Order concerns the '' purchase of a MACROSOFT STORE S.R.L. Product, the contracting vendor will be exclusively MACROSOFT STORE S.R.L ..
For any clarification on what is meant by MACROSOFT STORE S.R.L. products or for other conventions or information, please refer to the Introduction and other parts of the General Conditions of Sale (GCS).
2.Right of withdrawal
2.1 In compliance with the information duties of referred to in art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code, in Section 2.3 below are the terms and conditions governing the right of withdrawal in favor of the Consumer, as regulated by the same Consumer Code and by Legislative Decree. 21 February 2014, n. 21.
2.2 Please note, in any case, that the right of withdrawal in favor of the Consumer does not apply to MACROSOFT STORE S.R.L. which appear to be "not intact", see definition in point 1.2 of section A.
2.3 Instructions and information for the exercise of withdrawal in the cases provided for by the Consumer Code
2.3.1. Right of withdrawal
MACROSOFT STORE S.R.L., in compliance with art. 59 of Legislative Decree. 21 February 2014, n. 21 allows the application of the right of withdrawal, within the terms of 14 days from the moment in which he or a third party, other than any carrier designated by himself, acquires possession of the product or, at what time the purchase refers to products delivered via telematic channels, from the moment the product is sent by MACROSOFT STORE S.R.L. to the Consumer.
The Consumer you wish to ask MACROSOFT STORE S.R.L. the application of the right of withdrawal, must make a written request via email. MACROSOFT STORE S.R.L. undertakes to consider all the reasons given by the Customer in the shortest possible time, communicating the chosen decision and acting accordingly. MACROSOFT STORE S.R.L. reserves the right to accept requests for withdrawal, without being obliged to do so, even through other channels.
In the request for withdrawal, the Consumer must indicate at least: the order number of the purchase for which it requires withdrawal, with the related reasons as detailed as possible and including data and images relating to any problem encountered. Furthermore, he must declare under his own responsibility: that he has completely uninstalled any product for which he requests application of the right of withdrawal and that he has canceled and / or destroyed any type of copy (even partial) showing the Product Keys of the purchased licenses. The Consumer must explicitly declare that he is aware of having to compensate MACROSOFT STORE S.R.L. and / or subsequent Consumers purchasing the licenses in question for which the right of withdrawal is requested, which time they were damaged by the non-completed actions of uninstallation and / or destruction of the Product Keys in question.
To meet the withdrawal deadline, it is It is essential that the Customer sends the communication relating to the request to exercise the right of withdrawal before the expiry of the period provided for by the GCS.
2.3.2. Effects of withdrawal
What time MACROSOFT STORE S.R.L. agree the right of withdrawal, in whole or in part from this contract, the Consumer will be reimbursed, in whole or in part, limited to the Product MACROSOFT STORE S.R.L. subject of the request or part of the request explicitly granted, including any delivery costs (with the exception of additional costs arising from the possible choice, by the Consumer, of a type of delivery other than the least expensive type offered by us), without undue delay and in any case no later than 14 days from the day on which MACROSOFT STORE S.R.L. is informed of the decision to withdraw from this contract. These refunds will be made using the same payment method chosen by the Customer to carry out the initial transaction or other channel indicated by MACROSOFT STORE S.R.L .; in any case, the Customer will not have to incur any costs as a consequence of this reimbursement. The reimbursement can be suspended until the goods are received or until the integrity check (see point 1.2 of the GCS) of the Product in question has been carried out.